Baltic Bank personal account: instructions for registering and changing the access password. Baltiysky Bank: access to your personal account What opportunities does the personal account from Baltiysky Bank provide to clients?

Founded in 1989, Baltic Bank today is a modern and universal financial and credit organization that provides a full range of services for corporate, legal entities and private clients. User service is provided in the offices of St. Petersburg, Petrozavodsk and Pskov, as well as through ATMs and terminals of the company. In addition, bank clients can receive 24-hour information and technical support at the contact center.

Baltic Bank support service: main functions

By contacting the bank's support staff in any convenient way, you can:

Get complete information about all products and services;
Connect or deactivate additional services;
Activate a new card or block a lost one;
Find out about the balance of your cards and accounts, as well as about recent transactions;
Receive information about the balance of the credit debt, as well as the next amount and date of its repayment;
Open a deposit without visiting the office and find out about the accrued interest;
Get advice on working with the bank’s online services;
Find out the exchange rate;
Specify the location and operating hours of branches and ATMs;
Leave a request regarding the quality of service.

How to contact Baltic Bank support service

There are several alternative channels of communication with the contact center:

Hotline telephone numbers;
Fax machine;
Postal address of the main office for receiving written applications;

Legal and postal address of Baltic Bank: 191023, St. Petersburg, Muchnoy lane, 2, lit. G

Email address of the bank management for accepting applications in free form;
Feedback form to fill out on the website.

How to call Baltic Bank

Calls to the contact center are made using the following contacts:

Toll-free number 8-800-200-22-23 for calls from mobile or landline phones in Russia;
International number +7-812-325-85-85 for calls from landlines in the country or from abroad at the rates of your telecom operator;
Fax +7-812-326-22-21 for corporate clients or legal entities.

A call to the toll-free support number involves the client listening to the voice menu of the bank's automatic informant. Such voice prompts help find answers to popular user questions or relevant information about bank products and services. To connect to a bank operator, simply follow the system prompts and go to the required menu item using digital combinations entered on your mobile device.

Online support service of Baltic Bank

If you are unable to make a call to the above numbers, you can leave a request online:

Open the main page of the official website of Baltic Bank in your browser.
Go to the "Feedback" section at the bottom of the page.
Fill out the form that appears with your personal information.
Indicate your full name, email, city of service, place of work and telephone number.
Select the topic and category of the appeal.
In the message field, describe your situation in as much detail as possible.
Please check that the entered data is correct and submit your application.

Applications completed and sent in this way are immediately submitted to the bank's support service consultants for consideration. Often, responses to requests of this kind are provided to the client within 24 hours. As soon as a solution to your problem is found, an authorized bank employee will contact you at the phone number specified in the application during business hours or provide a detailed answer to your email.

Baltic Bank is one of those banks that can work with their clients via the Internet. The institution has its own online banking system, which allows those who wish to provide flexible and multifunctional remote service.

The personal account of the Baltic Bank, which is the system interface, is built in the most convenient and user-friendly manner. In addition, working in it is completely safe.

How to register a personal account and log in to it

Registration is available to clients of Baltic Bank who have a card/account and an activated SMS-informing service. In this case, you can create a personal account on the official website at the link https://online.baltbank.ru/UserInfo/Registration.

The entire form contains very few fields. You only need to indicate basic data: full name, passport information or details of another identification document, service branch, contacts and others. At the end of registration, you will receive a login with a password, which you can use to log into your personal online banking account on the same website.

What can you do in your Baltic Bank personal account?

In the personal account, the user has the opportunity to make various payment transactions and receive valuable information. For example, the functionality of the system allows online:
- Check account balances, view the list of recent transactions on them, the current status;
- Promptly block bank cards;
- Order statements of loans, deposits and accounts;
- Conduct cash conversion operations;
- Open deposits;
- Make money transfers;
- Pay for housing and communal services, mobile communications, Internet, education, entertainment, television and much more.

It is very important that with all this, access to the personal account of the Baltic Bank is provided completely free of charge.

Baltic Bank personal account - https://online.baltbank.ru

Baltic Bank is a regional bank operating in St. Petersburg and the Leningrad region. In addition to the central office located in the Northern capital, the organization has one additional office.

Baltic Bank provides banking services to individuals and legal entities. The key activity of the bank is lending to clients, incl. representatives of small and medium business segments, cash and distribution services, incl. for individual salary projects, raising funds for deposits. Baltic Bank allows clients to use remote banking services in online banking.

The bank is among the TOP 10 organizations in the region in terms of assets and is in 6th place in the financial rating, and in 30th place in terms of net profit. In the popular rating, Baltiysky Bank is included in the second league with an average user rating of 2.26 points.

For users registered in online banking, the following banking operations are available in the user account:

Opening a deposit;
Credit management, obtaining information about credit conditions, the date of mandatory payment and the balance of the current debt;
Payment for services;
Conducting money transfers;
Obtaining information on banking products, incl. about financial transactions carried out;
Bank card security management;
Fill out an online application to obtain the necessary bank documents;
Currency operations;
Geolocation of Baltiysky Bank branches in a locality.

To independently enter your personal account, simply log in to the main page of Baltiysky Bank https://online.baltbank.ru/UserInfo/Login. Enter your username and password in the appropriate fields and click “Login.” It is recommended to use an electronic keyboard on the site to avoid unwanted copying of personal data. An SMS message with a unique verification code will be sent to your registered phone within 2-3 minutes. Print the specified code and enter your Baltic Bank personal account.

Registration of a personal account of Baltiysky Bank

An existing client can independently go through the procedure of registering a new user in his personal account. The process takes no more than 15 minutes and occurs according to a certain algorithm:

Go to the website to authorize users https://online.baltbank.ru/UserInfo/Login;
Open the main menu tab “Internet Bank” and click on the active line “New registration”;
Enter information into the fields of the questionnaire form and click “Next”;
Indicate the full name of the holder of the banking product, passport details, and bank branch service. If the SMS notification service is activated, the system will automatically send a code to confirm the operation. Enter this code in the appropriate field and click on the “Next” button;
Create a user login and password, save the changes made and log into your Baltiysky Bank personal account.

If you do not have an activated SMS notification service, you must contact a bank branch. To do this, a Baltiysky Bank employee will ask you to fill out an application to join the remote service, indicating your passport details and mobile phone number.

Recovering your Baltic Bank personal account password

According to the bank's security requirements, remote recovery of a lost password is not provided. To do this, you will need to independently visit a convenient branch of Baltiysky Bank and fill out an application for account restoration. The bank employee will give you an envelope with your login information.

Download the Baltic Bank mobile application

The mobile application allows you to perform standard banking operations of the main version of the Baltic Bank personal account on your computer. The application is available for download on the official website of Baltic Bank for smartphones and tablet devices on the Android or iOS platform.

The first month of service in the mobile application is provided free of charge. Starting from the second month, a payment of 59 rubles will be required. For automatic payment, a top-up function is available in the application.

Toll-free hotline of Baltiysky Bank

Baltiysky Bank provides high-quality customer support by phone 8-800-200-22-23 . Operators' work schedule on weekdays is from 09:00 to 18:00.

During non-working hours of operators, clients can ask questions in a special section on the Baltic Bank website. To do this, click on the “Ask a question” banner, fill out the fields of the feedback form and click “Submit”.

The remote service system from Baltic Bank allows its users to manage their own finances on cards and accounts in real time without visiting a bank office. Using this service, you can obtain the necessary information and make money transactions at any time and from anywhere. To gain full access to the system, corporate clients must register and install the official software on their computer.

Features of the Baltic Bank personal account

By registering in the Internet banking system, clients will be able to:

Receive information on cards and accounts, as well as their balance and transactions;
Block the card in case of loss or theft;
Open a deposit and find out the details of its placement;
Receive information on the loan, its terms, debt balance, amount and repayment date;
Make instant money transfers from your cards and accounts;
Pay for any goods and services;
Activate or deactivate SMS notification of the bank;
Change the personal data of the card or account owner;
Send requests for bank documents;
Get background information about exchange rates;
Find out the addresses of ATMs and branches, as well as their operating hours;
Submit a complaint regarding the quality of service.

Registration in your Baltic Bank personal account: step-by-step instructions

Registration of bank clients is carried out according to the following instructions:

Go to the bank's official page in your browser.
Open the Internet service section and follow the link to register.
Fill in all fields of the application form with the appropriate data.
Indicate the service branch, full name and passport details.
If you have already activated the bank's SMS notification service, you will receive a message with a code within a few minutes.
Enter the received code on the registration page.
Create your username and password, and then save the changes.

If the SMS notification service from the bank is not activated, you can connect to the system at any branch. You just need to fill out an application for the provision of remote services, in which you should indicate your passport details and mobile number. After entering your data into the system, you will be given an envelope with your login and will receive an SMS with a temporary password from your personal account.

How to log into your personal account at Baltic Bank

Open the Internet banking section on the main page of the bank's website.
Enter your username and password.
Expect an SMS code to be sent to your mobile number within a few minutes.
Enter the code you received.
During the initial authorization of clients registered at the bank office, the system will offer to change the temporary password to a permanent one.

How to change the password for your Baltic Bank personal account

The user's personal data is changed as follows:

Log in to the online banking page using your username and password.
Go to the personal settings section of your personal account menu.
Enter your old ID and enter your new password twice.
Confirm the operation by entering the SMS code.
Save your changes.

If you lose your password, you can restore access to your Baltic Bank personal account only by contacting the nearest branch in person. The card or account owner must have an identification document and a service agreement with him. At the bank office, you will need to fill out an application to restore access to the online service and receive a PIN envelope with a new login, as well as an SMS with a login password.

It is not always possible to check the balance on the Baltic card in the “classic” way - at an ATM or from an employee of the nearest branch. For those who want to be able to find out their balance at any time of the day, there are remote banking services:

Through the Internet.
Via SMS requests.

Checking your account online

You can get acquainted with all the functions of Internet banking from the Baltic Bank on the official website www.baltbank.ru.

To start working with the system, you need to register in it and install the Client-Bank remote banking program.

Program installation steps:

Go to the “Software Installation” tab on the bank’s website.
Click on the “Program installation file” link. The installation file will be automatically saved to your computer.
Run the file and register with Client-Bank, following the instructions of the installation wizard.

Upon completion of registration, which involves entering personal data and generating a unique password to access the system, you need to contact the nearest bank branch to conclude a service agreement using the Client-Bank program.

After concluding the agreement, you will be provided with an electronic signature certificate (ES), which is necessary for authorization in the system.

IMPORTANT: The password for accessing the electronic keys is not restored. If it is lost, the key file must be regenerated.

SMS notification

The service allows you to quickly check the current balance of your Baltic Bank card, find out information about the receipt and expenditure of funds, etc. via your mobile phone.

Request form: Balance. , Where — your card ID (sent via SMS upon connection).

Connection to the service is carried out at the operational office where you received the card or through any of the Baltic Bank ATMs.

In addition to monitoring card information, the SMS information service provides the ability to top up your mobile balance from a Baltic Bank card.

To do this, you need a card identifier, which is automatically generated when connecting to the service. If you have forgotten your personal identifier, you can check it at the bank’s operational office or at an ATM, through the “SMS information” section.

You can top up your phone balance from a bank card by dialing the service number 79210000921 + call key. Next, follow the instructions received in the reply SMS.

The services of these operators can be paid through the Internet Banking system:

Megaphone;
Beeline;
Tele 2;
SkyLink.

Partner operators in selected regions

Zenit Mobile (operates in St. Petersburg, Kirishi, Volkhov, Vyborg);
Baikalwestcom (coverage area - Irkutsk region).