Home credit bank internet bank personal account. Home credit bank personal account. My loan from Home Credit Bank

The activities of Home Credit Bank began in 2002, and today it is a leader among domestic banks in the field of lending to citizens. It is among the TOP 10 banks in the consumer lending market and has a wide presence in retail chains, stores, and retail outlets.

Personal Area

You can log into your Home Credit Bank personal account using your phone number or login. To log in using your phone number, go to the “My Credit” tab.

1. In the new window, enter your phone number linked to the system.
2. Please enter your date of birth.
3. Enter the verification code and click "Submit".
4. An SMS message with a one-time code will be sent to your phone, which you will also need to enter to click “Login.”

Please note: the “My Credit” personal account service is provided by Home Credit Bank free of charge and does not require a special connection to it!

To go to your personal account using your login, go to the “Internet Banking” tab.

1. In the new window, enter the login and password received during registration.
2. Finally, click “Login.”

Opportunities and advantages of Internet banking

• The functionality of the “My Loan” personal account is intended primarily for repayment and obtaining all information on the loan: thanks to it, you can remotely make the next payment, find out the payment date, its amount, the balance of the unpaid debt, and the total term of your loan. You can also download and install the mobile application on your tablet or smartphone and use all the service options.
• You can pay for cellular, television, and Internet services without charging fees without leaving your home. You just need to enter the details and the required amount. Funds will be credited instantly to the service provider's account.
• You can also remotely make payments for housing and communal services to your management company. By the way, you can do this with either a credit card or a debit card.
• Home Credit Bank offers all its clients (debit card holders) profitable money transfers with a commission of up to 10 rubles. The commission is fixed and does not depend on the transfer amount. By the way, you can make transfers by indicating only the recipient’s card number. The commission in this case will be 1%, but not more than one hundred rubles. The transfer of funds will depend on the recipient's bank and can take from several minutes to several days.
• Without a commission, you can pay off fines, pay taxes, and state duties.
• You can make free transfers between your accounts and cards or to any other Home Credit Bank client.
• You have access to detailed information on transactions made from any of your cards or accounts for the selected period of time.
• Open a deposit within one minute at a favorable rate.
• You can . By the way, this can be done on a card or account opened in your name in any other bank.
• If you have lost your card, you can quickly block it without contacting the contact center.
• After making a payment, you can create a template so that you don’t have to enter all the details again when making a repeated payment.
• You can set up an auto-payment service to top up your mobile phone balance.

How to connect?

Home Credit Bank- a large foreign bank that provides a wide range of services to the population: debit and credit cards, cash loans, deposits, current accounts. Service at Home Credit Bank is very convenient thanks to your personal account, which is entered using your login and password. All bank clients can use Internet banking; they only need to register in the system once.

To enter the full version of Home Credit Bank’s personal account, the client must go to https://ib.homecredit.ru and on the page that opens, specify your login and password.

If you do not want to constantly enter your login on the page, then you can tick the “Remember login” box and you will only need a password to log in. It is not recommended to use this function on someone else's computer.

Please note that the client is given only 3 attempts to enter. After three incorrect password entries, the account is locked for security reasons. In this situation, you shouldn’t take risks - use the password recovery option under the login form.

The features of the Home Credit Bank personal account are as follows:

• Information about connected bank products (cards, deposits, loans, accounts)
• Analysis of income and expenses (for the required period)
• Payment for services (housing and communal services, mobile communications, Internet and TV, taxes and fines)
• Money transfers (between your accounts, to other banks)
• Order a debit card (new or reissued)
• Order a credit card
• Card blocking
• Making a deposit
• Completing an online application for a loan (the loan can be received immediately on the card of any bank in the country)
• Currency exchange at a favorable rate
• Finding the nearest offices and ATMs
• Pre-approved loan and credit card offers
• Contact support via Home Chat

Home Credit Bank has several versions of its personal account, each of which is responsible for a specific banking product:

1. Internet bank(full functionality of Internet banking)
2. My loan(only the loan issued by the bank is displayed, the list of options is also limited only to the loan)
3. Goods in installments(for customers who purchased goods in installments in one of the partner stores)
4. Program Benefit(view information about accumulated points in the bank’s loyalty program)

This personal account (My Loan) is intended for bank clients who took out a loan from it. The functionality of the client's account is limited to active credit. You can view relevant information such as: debt amount, next payment date, interest rate, payment schedule.

To log in you will need to go to the bank's website https://mycredit.homecredit.ru indicate your phone number and your date of birth.

You can register your personal account on the official website https://reg.homecredit.ru/. The system will prompt you to indicate the contract number or 16 digits of a bank card (your choice) and enter your passport details. If the data is correct, your phone will receive an SMS with a registration confirmation code, after entering which you will need to come up with a login and password. Now you can use Internet banking.

There are also other ways to gain access to your personal account:

• Visit the nearest bank office with your passport (don't forget to take your passport with you)
• Bank ATM (in the "Internet Bank" section - "Connect")

Loyalty program "Benefit" from Home Credit Bank

Home Credit Bank cards are especially pleasant to use if they are connected to the Benefit loyalty program. As part of this program, the user is awarded bonus points for each spend made on the card, which can later be exchanged for rubles. The number of bonuses depends on the client’s purchase category:

• The largest reward for purchases in partner stores (from 5% to 10%)
• In certain categories, the reward is 3% of the amount spent (gas station, Travel, Cafe)
• If your purchase does not fit one of the above points, then you will receive 1% bonuses

Please note that bonuses are not awarded for withdrawing money from an ATM, for transferring funds, for replenishing electronic wallets, or for purchasing lottery tickets. Bonuses are awarded to the client only for purchases in stores.

And it doesn’t matter where you make purchases - in Russia or abroad. You will still receive bonus points.

The most important- you can exchange points for rubles in your personal account of the “Benefit” loyalty program. Exchange rate: 1 point = 1 ruble. The minimum exchange amount is 100 points, the exchange is made in your personal account.

The period for accrual of points is up to 7 working days. You can check your accruals using this link https://polza.homecredit.ru/ in your personal account of the “Benefit” bonus program. Points are valid for 1 year from the moment they are credited to the bonus balance.

You can use your personal account not only on your computer, but also on your phone, thanks to the Mobile Bank - Home Credit mobile application. The program is available for download to all users of iOS and Android devices.

You can download the software to your smartphone in the App Store and Google Play application store by entering the phrase “Home Credit Mobile Bank” in the search bar and then clicking the “Install” button.

Advice! When you first launch your mobile bank, you can set up a quick login to the application using your PIN code and fingerprint.

Home Credit Bank hotline phone number

To obtain the necessary information on bank services, as well as to clarify your balance and other things, you can contact the Home Credit hotline:

• +7 495 785-82-22 - for calls within Russia and from abroad (according to the tariffs of your operator)

Customer support takes calls 24 hours a day. You can also quickly get an answer by asking your question in the online chat in your personal account.

In the contact center you can: check the card balance, find out the balance of the loan debt, check the status of the money transfer, find out the status of consideration of the loan application and much more.

If you urgently need money, then you can apply for a loan from Home Credit. The processing time for an application takes on average 5 minutes; for regular customers, the decision time is even faster.

A distinctive feature of a loan from Home Credit Bank is the ability to receive money on a card from any Russian bank.

The conditions for a cash loan at Home Credit Bank are as follows:

• Amount of credit: from 10,000 rubles to 1,000,000 rubles
• Interest rate: from 9.9% per annum
• Term: from 1 year to 5 years
• Required documents: passport of a citizen of the Russian Federation
• Early repayment: available
• Application review period: 1 minute (in some cases it may take longer to decide)

The loan is available to citizens of the Russian Federation with permanent residence permits aged from 22 to 70 years with a good credit history and a constant source of income.

You can submit an online application for a loan from Home Credit below:

To replenish a credit card or pay a loan, you do not need to log into your personal account. Just go to the bank's website at https://www.homecredit.ru/payment-online and provide your details.

To replenish a credit card, you just need to indicate the card number and your date of birth, and to pay a loan you will need to enter the credit agreement number and account number for crediting funds.

You can also use any other loan payment method:

• Deposit cash at an ATM
• At the bank's cash desk (you can find the nearest branch in the application)
• In your personal account "My Credit" (no commission with a card from any Russian bank)
• In the Internet bank of any bank (for example, through Sberbank Online)
• Cash at the Russian Post office
• In cash through the Zolotaya Korona money transfer system
• Through the Qiwi payment system
• Via Eleksnet terminal

Please note that when paying for a loan at any bank other than Home Credit, a fee for transferring funds is charged. It is most profitable to replenish your credit account through a bank.

Any new bank card must be activated before use. This can be done remotely on the bank's website. To activate the card and get a PIN code, go to https://www.homecredit.ru/pin/. The system will ask you to indicate your card number and series and passport number.

After entering the data, an SMS with a registration confirmation code will be sent to your phone number specified during registration. Next, follow the system prompts to complete the procedure.

I can’t log into my Home Credit personal account: what should I do?

First of all, you should check that the password is entered correctly. If you are unable to log into your personal account on the first try, then you should use the password recovery option to avoid blocking your account. If subsequent login attempts are unsuccessful, you should contact the bank’s contact center to resolve this issue.

How to change the Home Credit card PIN code?

To change the PIN code of a Home Credit bank card, you need to call the hotline and provide the code word, card number and passport details. After this, the bank employee will switch you to the bank’s automatic system, which allows you to change your PIN code.

Free telephone numbers of the “Hotline” of Home Credit Bank in Moscow, St. Petersburg and in the regions of Russia, addresses for entering the “Personal Account” and other contact information of the bank.

Single support service number for Home Credit Bank:

All calls to the number are free from landline and mobile numbers. The main phone number of Home Credit Bank is +7 495 7858222.

How to reach Home Credit Bank?

The bank's main support number is +7 495 7858222. For calls from phones outside Moscow, long-distance charges may apply.

All calls to a single call center number 88007008006 absolutely free for residents of all regions of Russia. For calls from mobile and landline phones, free calls only when you are in Russia. by number Hotline of Home Credit Bank?

Support number for calls from Moscow, Moscow Region and anywhere in the world:

Call the 24-hour Home Credit hotline number +7 495 785 82 22 paid according to the tariffs of your telecom operator. The Moscow number is intended not only for residents of Moscow, but also for all bank clients when abroad and in international roaming.

Customer support number for clients from St. Petersburg:

Call a single number of the 24-hour hotline of Home Credit Bank in St. Petersburg +7 812 777 50 60 paid according to the tariffs of your telecom operator. We recommend calling this number for residents of St. Petersburg or when abroad and in roaming.

To urgently block a lost bank card, select the voice menu section “Get advice from a bank specialist.” To do this, click on the number while in the main menu of the voice system. To leave a request to the bank's security service, contact the support operator at one of the numbers indicated above.

To receive account information, please be prepared to tell the operator the contract or card number and the code word. To access the Telephone Bank, you must have a special TPIN, which you can obtain from our support staff.

Internet Bank "Home Credit"

Using the Internet banking service from Home Credit and Finance Bank, you can control all ongoing transactions, pay for mobile communications, Internet access services, utilities and much more. At the same time, HCF is eliminating commissions for many previously paid services, which makes using the Personal Account even more attractive and profitable.

For login to your personal account and for more detailed information on how to connect online banking - go to the official website of Home Credit Online Banking or contact the support line for help 8 800 700 800 6 . You can contact the hotline staff 24 hours a day.

Online customer support Home Credit Bank

If you cannot reach the bank operator at the specified phone numbers, use the “Feedback" option to contact a bank employee. Using the feedback form, you can ask any questions regarding the work of the bank, leave a complaint or request..

You can leave your opinion about the work of the bank and its branches by answering several questions in a mini-survey on the official Home Credit website.

We know that sometimes it’s easier to write than to say or call the Hotline - that’s why we are open to communicate with clients on the most popular social networks: Home Credit groups In contact with , on Odnoklassniki and in Facebook .

An official representative of the Home Credit Bank support service will promptly answer all customer questions and complaints through a specialized portal about personal finance - Banki.ru. On this site you can also read many reviews from Home Credit clients.

Do you prefer a more concise presentation of information? Home Credit Bank maintains its own microblog in Twitter where all the latest news and useful information are regularly published in a short line. On the official video channel of Home Credit on YouTube Interesting and educational videos on a variety of topics are regularly published. For example, we recommend watching a popular video How to ruin the New Year which has already received more than half a million views.

Cities in which Home Credit offices are open

Bank branches are located in the following regions and major cities of Russia:

Moscow, St. Petersburg Republic of Adygea (Maikop), Altai Territory (Barnaul), Amur Region (Blagoveshchensk), Arkhangelsk Region (Arkhangelsk), Astrakhan Region (Astrakhan), Belgorod Region (Belgorod), Bryansk Region (Bryansk), Republic of Buryatia ( Ulan-Ude), Vladimir region (Vladimir), Volgograd region (Volgograd), Vologda region (Vologda), Voronezh region (Voronezh), Republic of Dagestan (Makhachkala), Jewish Autonomous Okrug (Birobidzhan), Transbaikal region (Chita), Ivanovo region ( Ivanovo), Republic of Ingushetia (Magas), Irkutsk Region (Irkutsk), Kabardino-Balkarian Republic (Nalchik), Kaliningrad Region (Kaliningrad), Republic of Kalmykia (Elista), Kaluga Region (Kaluga), Kamchatka Territory (Petropavlovsk-Kamchatsky), Karachaevo -Cherkess Republic (Cherkessk), Republic of Karelia (Petrozavodsk), Kemerovo Region (Kemerovo), Kirov Region (Kirov), Komi Republic (Syktyvkar), Kostroma Region (Kostroma), Krasnodar Territory (Krasnodar), Krasnoyarsk Territory (Krasnoyarsk), Kurgan region (Kurgan), Kursk region (Kursk), Leningrad region (Vyborg, Luga), Lipetsk region (Lipetsk), Magadan region (Magadan), Republic of Mari El (Yoshkar-Ola), Republic of Mordovia (Saransk), Moscow region (Krasnogorsk ), Murmansk region (Murmansk), Nenets Autonomous Okrug (Naryan-Mar), Nizhny Novgorod region (Nizhny Novgorod), Novgorod region (Veliky Novgorod), Novosibirsk region (Novosibirsk), Omsk region (Omsk), Orenburg region (Orenburg), Oryol region (Orel), Penza region (Penza), Perm region (Perm), Primorsky region (Vladivostok), Pskov region (Pskov), Altai Republic (Gorno-Altaisk), Republic of Bashkortostan (Ufa), Rostov region (Rostov-on-Don ), Ryazan region (Ryazan), Samara region (Samara), Saratov region (Saratov), ​​Sakhalin region (Yuzhno-Sakhalinsk), Sverdlovsk region (Ekaterinburg), Republic of North Ossetia-Alania (Vladikavkaz), Smolensk region (Smolensk), Stavropol region (Stavropol), Tambov region (Tambov), Republic of Tatarstan (Kazan), Tver region (Tver), Tomsk region (Tomsk), Tula region (Tula), Republic of Tyva (Kyzyl), Tyumen region (Tyumen), Udmurt Republic ( Izhevsk), Ulyanovsk Region (Ulyanovsk), Khabarovsk Territory (Khabarovsk), Republic of Khakassia (Abakan), Khanty-Mansi Autonomous Okrug - Yugra (Khanty-Mansiysk), Chelyabinsk Region (Chelyabinsk), Chechen Republic (Grozny), Chuvash Republic (Cheboksary) , Chukotka Autonomous Okrug (Anadyr), Republic of Sakha (Yakutsk), Yamalo-Nenets Autonomous Okrug (Salekhard) and Yaroslavl Region (Yaroslavl).

Internet banking from Home Credit allows you to manage accounts and transactions at any time. With its help, existing bank clients can control payments, study the schedule of incoming and outgoing funds, pay utilities, fines, Internet, transfer money to a bank account or card, and much more.

Registration in your personal account

The Internet banking service is available to existing owners of a deposit, loan, debit or credit card Home Credit.

Do you want to become a bank client?
Contact the nearest branch with a passport of a citizen of the Russian Federation.

Are you a bank product holder?
Call the contact number +7 495 785-82-22 to connect your personal account. On the hotline, you need to identify the client by answering a series of questions from the operator.

Please note: during verification, personal data may be specified, for example, contract/card number, passport data or code word. Upon successful completion of the procedure, the employee will provide a login for authorization into your personal account.

Login to Home Credit personal online banking account

To log in to your personal account, click “Login”. After that, select the desired option:

In the window that appears, enter your username and password. Internet banking uses a standard client identification procedure. To increase the security of your data, we recommend:

• install an antivirus program on your smartphone, tablet or computer;
• do not click on suspicious links that indirectly indicate a connection with a bank/payment systems;
• when changing your phone number, notify the bank in a timely manner to adjust the agreement;
• Do not share CVC/CVV cards, personal account passwords and one-time SMS confirmation codes with anyone.

Features of the Home Credit account

After logging in, the client has access to the following types of services and operations:

• control of movements of funds in the account;
• bank and interbank transfers;
• online application for a loan or credit card;
• setting up regular auto payments;
• payment for housing and communal services, cable and satellite television, Internet;
• payments without commission for traffic police fines, state duties, taxes;
• opening deposits;
• replenishment of cards;
• blocking the card if lost;
• connecting and deactivating SMS information services.

Login to My Credit by date of birth and phone number

Owners of consumer loans have access to a service for monitoring loan transactions at the bank. Login is carried out using the user's date of birth and phone number.
In your My Credit personal account you can:

• obtain information about the number and amount of payments, repayment terms;
• make loan payments with a debit card online;
• take out a new loan on favorable terms for regular customers.

Frequently asked questions and answers

How to change the password in your Home Credit personal account?
To change personal data, find the “Settings” button in the service menu. Select “Change Password” from the list provided. After entering the new and old passwords, click “Save Changes” to confirm.

Is it possible to top up a mobile phone account via Internet banking?
Can. To do this, go to the “Payments” section, click “Create” and select the required item (mobile phone payment). Then find the required operator in the drop-down list, enter the amount and make the payment following the instructions of the system.

Where can I find out my card account details?
Go to the “Products” page in your personal account and scroll to “Show details”

How to disable Mobile Banking?
Find the “Settings” section in the menu and go to the “Mobile Bank” subsection. There you can manage the service and disable it.

The payment did not arrive. How can I view my payment history?
In Internet Banking, select “Payment History” and check by date or details whether the required payment is there. If there is no payment, please call the hotline +7 495 785-82-22 to solve the problem.

I have a Credit Account. Can I use it to transfer money to other people?
Unfortunately no. The credit account is used to obtain information about a credit card or loan, check account movements and pay the loan. For other operations, there is the Home Credit Internet Bank service.

Any questions? Can't log into your personal account?
Contact our one-stop support team by phone +7 495 785-82-22 or the nearest bank branch to submit an application on the required issue.